The purpose of this Privacy Policy is to inform professional clients (the "Clients") of the Very Véritable service about how their personal data is collected and processed by Very Véritable Entreprise Individuelle (hereinafter "Very Véritable" or the "Data Controller").
Very Véritable is committed to respecting the privacy of its users and processing their data in accordance with applicable laws, in particular Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act ("Loi Informatique et Libertés").
1. DATA CONTROLLER
The controller responsible for data processing is:
- Identity: Very Véritable Entreprise Individuelle
- Trade Name: Very Véritable
- Registered Office: 28A rue du Martincamp 59320 Radinghem-en-Weppes, France
- DPO Contact Email (Data Protection Officer): hello[at]very-veritable.com
2. COLLECTED DATA
In the context of using the service, we may collect the following categories of data:
- Identification Data: Last name, first name, company name, SIREN/SIRET number, intra-community VAT number.
- Contact Data: Postal address, email address, phone number.
- Transaction Data: Order history, invoice numbers, payment details (via our secure payment provider).
- Analysis Data (Photographs): Photographs of luxury items transmitted by the Client. Although these photos concern objects, they are linked to the Client's account and processed as data associated with their profile.
- Connection Data: IP address, connection logs, browser type (via technical cookies necessary for the site's operation).
3. PURPOSES AND LEGAL BASES
We process your data for the following objectives, based on the indicated legal grounds:
| Purpose of Processing | Legal Basis |
|---|---|
| Account management and service execution (authentication, issuance of certificate). | Performance of the contract (GTSU). |
| Invoicing and accounting. | Legal obligation. |
| Customer relationship management (support, claims). | Legitimate interest (Ensuring service quality). |
| Enrichment of internal database and training of analysis tools (use of photos). | Legitimate interest (Continuous improvement of Very Véritable's expertise). |
| Fraud prevention and site security. | Legitimate interest. |
| Sending service information (B2B newsletter). | Legitimate interest (B2B Prospecting) with opt-out possibility. |
4. DATA RECIPIENTS
Collected data is strictly confidential and intended exclusively for Very Véritable. However, for the proper execution of the service, certain data may be transmitted to our trusted processors/subcontractors:
- Web Hosting: Hetzner Online GmbH.
- Payment: Stripe for secure transaction management. Very Véritable never has access to your full card numbers.
- Accounting: Our chartered accountant for tax obligations.
- Technical Subcontractors: Third-party experts or analysts (subject to strict confidentiality obligations) intervening occasionally on authentications.
We never sell or rent your personal data to third parties for commercial purposes.
5. TRANSFERS OUTSIDE THE EU
Your data is primarily hosted within the European Union. Should a data transfer take place outside the EU (e.g., via a third-party tool like Stripe or email software), Very Véritable ensures that this transfer is governed by appropriate safeguards (Standard Contractual Clauses of the European Commission or countries recognized as adequate).
6. RETENTION PERIOD
- Active Account Data: Retained for the entire duration of the contractual relationship.
- Billing Data: Retained for 10 years (legal accounting obligation).
- Photographs and Analysis Files: Retained for 10 years as proof in case of dispute, and for an indefinite period within our anonymized internal database for training and algorithm improvement purposes (legitimate interest).
- Inactive Account Data: Deleted 3 years after the Client's last activity.
7. SECURITY
Very Véritable implements all appropriate technical and organizational measures to protect your data against unauthorized access, loss, disclosure, or alteration (HTTPS protocol, complex passwords, restricted access to databases).
8. YOUR RIGHTS
In accordance with the GDPR, you have the following rights regarding your data:
- Right of access: To obtain a copy of the data we hold.
- Right to rectification: To correct inaccurate data.
- Right to erasure: To request the deletion of your data (unless retention is required by law, e.g., invoices).
- Right to object: To object to the use of your data (particularly for marketing purposes).
- Right to portability: To retrieve your data in a structured format.
To exercise these rights, please contact us at the following address: hello[at]very-veritable.com. A response will be provided within one month. In the event of an unresolved dispute, you have the right to lodge a complaint with the CNIL (French Data Protection Authority - www.cnil.fr).
9. COOKIES
The website uses technical cookies (necessary) and, subject to your consent, analytics cookies (performance). Upon your first visit, a banner allows you to accept or refuse these non-essential cookies. You can modify this choice at any time. For more details, please consult our Cookie Policy.